Frequently asked questions
Should you have any more questions that arent answered below, please feel free to contact us.
How hard is it to fit yourself?
If you follow our step by step installation guide it is very straight forward.
What about the size and shape of my garden?
The grass comes in 4m and 2m roll widths and we can get any length you require. It is your responsibility to measure the length and width of the garden to calculate the roll width and length you will need. Please use our Town Grass Planner to help you work out the measurements.
What type of surface can it be laid on?
Artificial grass can be laid on any surface, see our installation guide for more information.
Certain preparation may be required:
- Existing grass lawn – all you need to do is strip the existing lawn and top soil to leave a level base and install a stone or sand base for the carpet to be laid on to.
- Stone – this currently is the perfect base to lay the surface on. Spray herbicide or weed killer on the area and make sure the stone base is level to lay the carpet on.
- Pathway, Patio, Paving, Concrete, Tarmac, Decking, Roofs – are ideal flat surfaces to lay the grass onto. Clean any debris off the existing surface and then use our recommended glue to secure the grass.
Do all grasses require sand infill?
Most of our grasses are designed to be simply rolled out and fixed. We do however recommend sand infill as it adds extra strength to the fibres so your carpet will last longer. Infill is also recommended if the area has limited edges or kerbs as the weight of the infill will help keep the carpet in place.
What if i have problems fitting it?
If you are unsure of any aspect of the installation process or have any problems, please contact us where our friendly team can assist you and ensure you are happy with your finished lawn.
How long will my artificial grass last?
Our grass is basically unaffected by the elements. The grass is UV stabilized and water-resistant, it can cope with heavy snow and freezing temperatures, it has no problems with excessive rain or exposure to heat and direct sunlight. We offer a 5 year warranty but if well maintained could last over 20 years.
What about all the additional materials needed?
Should any additional materials be required during installation these are all very common and easily purchased at local garden centres, DIY stores or builder merchants. The installation of the surface is very simple but as always you can contact us should you have any queries.
Can samples be sent out before I buy?
Yes, we can provide you with a sample of all the products available.
What about maintenance?
Our garden grass requires the absolute minimum maintenance, just remove debris and leaves. Cleaning can be achieved with a brush or leaf blower. You never need to water, mow or roll your garden just enjoy it!
What different things can artificial grass be used for?
Front and back gardens/lawn surfaces, children’s play surfaces, dog friendly surfaces, pathways, inside and surround conservatories, surrounding swimming pools, water features and hot tubs, covering patios, decking, paving, concrete and roof gardens
Is it child friendly?
Yes, all our surfaces are suitable for children to play on. There a certain products that are more suitable for high intensity play, these surfaces tend to have a sand infill giving the grass more stability. Surfaces that have no infill are softer and are better suited for younger children.
Is it user friendly for pets?
Yes, all surfaces are safe, durable and pet friendly, perfect for animals to play and roam around on. Any mess is disposed of in the normal manner, residual waste washes away leaving no lingering odours or discolouration to the grass.
Is there a minimum order?
No, we will deliver however large or small your order is.
What are your delivery charges?
How long does it take to deliver?
Usually 3-5 days. If you require next day delivery, please contact us and we will do our best to organise an express service.